What's Love got to do with it?
EVERYTHING!!! As world renowned poet Kahlil Gibran says, "Work is love made visible." A wonderful thought for some and a lofty goal for many. Do your patients feel the love?
This 80-minute educational CD will help you bring the love back into your practice. You will learn:
- – The importance of eliminating the biggest block to the expression of love: GOSSIP
- – How to confront issues instead of people
- – The basics of effective communication including specific phrases and words that will help you to eliminate gossip
- – How to turn complaints into "gifts" that will help you further the experience of service
- – How to take responsibility for the challenges in your practice
The Empathetic Practice
The experience of empathy for the patient transforms customer service. This enlightening and entertaining 80-minute CD will provide you with the tools you need to maintain focus on patient needs and stimulate a "buzz" about your practice that will keep the patients coming back! You will learn how to:
- – Examine your own actions that block the experience of empathy
- – Create a deeper understanding to learn what your patients really want
- – Experience greater satisfaction and fulfillment at work
- – Develop a welcoming environment for your team members and patients
Principles for Excellence in Patient Relations
What puts the "best" in best practices? You guessed it...your relationship with patients! This 4-CD album provides the keys that unlock the doors of effective three-way communication between you, your staff and your patients. This practical, hands-on teaching tool features over five hours of entertaining information that you can incorporate immediately, including:
- – Six principles to manage a practice for excellence
- – How to stop gossip from eroding relationships between team members
- – Develop mission and vision statements that provide the "glue" for teamwork
- – How to effectively "tune in" to others without sacrificing your own point of view
- – How to demonstrate the importance of appreciation and praise
- – How to ensure that when you and the staff enter the door in the morning, "It's SHOW TIME!"
Order the entire CARPOOL and Audio CD series and save $80!
You can't afford to not have these training tools. If not now, when?