Joan Garbo | consultant • trainer • speaker

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What's Love got to do with it?

EVERYTHING!!! As world renowned poet Kahlil Gibran says, "Work is love made visible." A wonderful thought for some and a lofty goal for many. Do your patients feel the love?

This 80-minute educational CD will help you bring the love back into your practice. You will learn:

– The importance of eliminating the biggest block to the expression of love: GOSSIP
– How to confront issues instead of people
– The basics of effective communication including specific phrases and words that will help you to eliminate gossip
– How to turn complaints into "gifts" that will help you further the experience of service
– How to take responsibility for the challenges in your practice

$79.95

The Empathetic Practice

The experience of empathy for the patient transforms customer service. This enlightening and entertaining 80-minute CD will provide you with the tools you need to maintain focus on patient needs and stimulate a "buzz" about your practice that will keep the patients coming back! You will learn how to:

– Examine your own actions that block the experience of empathy
– Create a deeper understanding to learn what your patients really want
– Experience greater satisfaction and fulfillment at work
– Develop a welcoming environment for your team members and patients

$79.95

Principles for Excellence in Patient Relations

What puts the "best" in best practices? You guessed it...your relationship with patients! This 4-CD album provides the keys that unlock the doors of effective three-way communication between you, your staff and your patients. This practical, hands-on teaching tool features over five hours of entertaining information that you can incorporate immediately, including:

– Six principles to manage a practice for excellence
– How to stop gossip from eroding relationships between team members
– Develop mission and vision statements that provide the "glue" for teamwork
– How to effectively "tune in" to others without sacrificing your own point of view
– How to demonstrate the importance of appreciation and praise
– How to ensure that when you and the staff enter the door in the morning, "It's SHOW TIME!"

$149.95

Order the entire CARPOOL and Audio CD series and save $80!

You can't afford to not have these training tools. If not now, when?
www.joangarbo.com