EVERYTHING!!! As world renowned poet Kahlil Gibran says, "Work is love made visible." A wonderful thought for some and a lofty goal for many. Do your patients feel the love?

This 80-minute educational CD will help you bring the love back into your practice. You will learn:

• The importance of eliminating the biggest block to the expression of love: GOSSIP
• How to confront issues instead of people
• The basics of effective communication including specific phrases and words that will help you to eliminate gossip
• How to turn complaints into "gifts" that will help you further the experience of service
• How to take responsibility for the challenges in your practice

$79.95

The experience of empathy for the patient transforms customer service. This enlightening and entertaining 80-minute CD will provide you with the tools you need to maintain focus on patient needs and stimulate a "buzz" about your practice that will keep the patients coming back! You will learn how to:

• Examine your own actions that block the experience of empathy
• Create a deeper understanding to learn what your patients really want
• Experience greater satisfaction and fulfillment at work
• Develop a welcoming environment for your team members and patients

$79.95

What puts the "best" in best practices? You guessed it...your relationship with patients! This 4-CD album provides the keys that unlock the doors of effective three-way communication between you, your staff and your patients. This practical, hands-on teaching tool features over five hours of entertaining information that you can incorporate immediately, including:

• Six principles to manage a practice for excellence
• How to stop gossip from eroding relationships between team members
• Develop mission and vision statements that provide the "glue" for teamwork
• How to effectively "tune in" to others without sacrificing your own point of view
• How to demonstrate the importance of appreciation and praise
• How to ensure that when you and the staff enter the door in the morning, "It's SHOW TIME!"

$149.95