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Greetings!
| Three Ways to Peak Assisted Hygiene |
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Most
practices that have implemented the assisted hygiene (AH)
program into their hygiene department are not utilizing it to
its full potential. Reasons may vary from misunderstanding of
the concept for AH to miscommunication between the AH team,
thus resulting in a lower standard of care for your patients.
For instance, if you are still hearing those three little
words "Just a Cleaning" from your patients pertaining to their
hygiene appointment, your protocol may warrant a renewed
perception. The challenge is developing a course of action for
the AH team to continually strive together in delivering
optimum patient care with both consistency and effectiveness.
AH performance will peak immediately via 3 profound
steps.
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| Have Them at Hello! Getting more business from your
business phone |
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 Think
back to a time when you were a new patient/client. Perhaps you
were interested in finding out more about lasik or cosmetic
surgery. Maybe you were new in town and wanted to establish
yourself with a doctor, chiropractor, or veterinarian. Do you
remember having an experience as a new patient in which you
were so "Wow"-ed by the service that you immediately told your
family, your co-workers, or your neighbors about the great
experience? The telephone is the gateway into your practice.
It represents the first tangible interaction that starts to
shape the way a patient views and feels about your competency,
level of professionalism, and whether or not it will be worth
their money. The goal is to convert as many potential patient
callers to appointments as possible. You also want every
caller to hang up the telephone and feel amazed at how they
were treated, listened to, and responded to (exceeding the
caller's expectations). And you want this goal obtained
efficiently and with consistency of message.
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| Dear
Garby |
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Dear Garby, I am an upbeat, positive person, or
at least I try to be. When I get to work, I think people
should leave their problems "at the door". However, there are
1 or 2 of my co-workers who come to work with a sour look on
their faces, and they bring the rest of us down. How can I
stay upbeat when they are so negative? Putting on a Happy Face
in Atlanta
Dear
Happy Face, When someone else's negative attitude brings you
down, essentially you are giving agreement to negativity! Why
allow someone else's problems affect your mood, especially
when the problems don't relate to you? If the other people's
attitude is a consistent problem, then it needs to be
addressed openly, and with concern, respect and dignity for
them. As a start, ask the person if he/she is aware that
his/her mood or attitude is having a negative effect on
others. Ask what you can do to support him/her in being happy
to be at work. A more subtle way to support a positive outlook
is to put an emphasis on gratitude for all the others. For
instance, start your morning huddle with everyone stating
something for which
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| Express Your Gratitude! |
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Here are two suggestions your office may want to
take on with your patients as holiday projects: Warrior
Foundation is a grassroots group with the mission of
helping wounded and disabled military heroes by sending
care packages with Holiday gifts and personal care
items. www.warriorfoundation.com
Operation Dreamseed provides support to education
initiatives in southern Afghanistan by sending school
supplies, providing funding and assisting with school
building renovation. www.operationdreamseed.com
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| Uappoint Reduces No-shows! |
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Dr.
Dov Glazer, CEO and Founder of UAppoint states: "By
2008, 90% of all practice to patient communication will
be done electronically". Hopefully you have already
begun the two year job of gathering patient email
addresses...or by 2008, you will be two years
behind.
UAppoint's impressive new plan (which interfaces
with all the leading softwares),allows hygiene patients
to go online to make and confirm their "reservations"
with the hygiene department. And, to reduce broken
appointments, just as the airlines asks passengers to
pay in advance to reserve a seat, with a penalty for
changed and failed passengers, is how the new update in
UAppoint works. It could revolutionize the failure rate
in the hygiene departments across North America. Click
on the Uappoint.com link and find out how this software
can support your practice.
http://www.uappoint.com/?refid=garbo
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| MAMA Gums! |
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Are
you looking for a fun way to educate your patients on
the importance of oral hygiene on their general and
dental health? Mama Gums has a wonderful, entertaining
two minute animated musical DVD that will imbed itself
in the listener! Click on the link to watch and order
this for your office to play in your consult rooms and
at every computer station!
http://mamagums.com
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Tis the Season for Gratitude! |
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Here in
New York, the leaves have changed color and have started to
carpet the lawns, and there are days now where there is a
"nip" in the air. Some of you may have already had your first
snow fall of the season. Stores are filled with Christmas
decorations (already!) and turkeys are looking to be the one
pardoned by the President!
As you
are most likely aware, I believe that gratitude is the key to
a happy and prosperous life. The focus on the things for which
we are grateful keeps us centered when dealing with unpleasant
circumstances and obstacles in our paths to success. While
Thanksgiving is a national reminder to give thanks for our
abundant and fruitful lives, I believe the true power of
gratitude lies within its use as a daily practice and as a way
of being.
I suggest
you make appreciation a focal point in your office and then
watch the bountiful response from all that come in contact
with your practice. While gifts to referral sources are
wonderful, written notes to them deepen the experience of
relationship. I recommend you look to expand your gratitude to
the community as a whole and encourage others to do the
same.
Finally,
as we enter the holiday season, I want to thank each of you
for the part you have played in shaping my wonderful life. I
am grateful for the warm reception you give me and willingness
to listen to my message and take it to heart. You have given
substance to my vision and purpose in life, and I orient my
entire day around you. My heart is filled with appreciation
for you and for the difference you make in life. I wish you
all the very best throughout the years ahead.
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