| Joan’s work with clinicians and their staffs over the past 25 years has focused on channeling individual knowledge and energy into collective endeavors for sustained personal and practice growth. Under her tutelage problems become opportunities, work becomes service and communication becomes grounded in the intention of fostering productive, authentic relationships. Joan has provided the game plan for hundreds of dental professionals to achieve their business and personal goals. She has successfully trained them and their staffs in the skills required to minimize and resolve conflicts and increase productivity. She assists staff in turning patients into walking, talking advertisements for your practice, demonstrating tangible accomplishments that are easily measured by clear markers of practice success. |
Joan Garbo Speaker * Coach * TrainerMobilizing Collective Knowledge and Energy for Sustained Personal and Practice Success Joan’s Most Requested Presentations Mastering Excellence in Patient Relations Patients judge excellence based on how they’re treated as well as how you and your staff treat one other. Learn to employ the 6 principles that imbed respect and teamplay in all interactions, fostering staff “ownership” of the practice – an effect that will be contagious to your patients, turning them into a volunteer sales force. The Gung-Ho Practice Let Joan teach you and your staff how to transform the experience of work from “I gotta go to work” to I get to go to work.” The result will be increased patient referrals, greater efficiency with less stress, more fun and a deep sense of fulfillment. The Empathic Practice Noted author and speaker Ross Shafer defines customer empathy as “the art of seeing" the transaction through the customer’s eyes. It is the ability to identify, interpret and appropriately respond to the customer’s emotional state—before, during and after the transaction. The experience of empathy for the patient transforms “customer service” as something to “do” into creating an experience of relationship and exceptional attention to patients. It creates a true sense of belonging for the patients and a feeling of being known by the doctor and staff. This enlightening and entertaining seminar will provide you with the tools you need to maintain focus on patient needs and stimulate a “buzz” about your practice that attracts your perfect patients to you. Joan makes her points with touching true-life stories that bring about change in people’s thinking and, therefore, their lives. -- Ms. Linda Miles, CEO, LLM&A
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