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About
Equipping all levels—from the novice to the seasoned professional—with the best tools of the trade, Joan Garbo has been a national consultant, trainer, and public speaker since 1978. She has applied her extensive training and experience in language development to communication and relationships in the workplace. For the past 25 years, Joan has specialized in consulting and training business owners and their employees in effective communication skills, team-building, executive coaching, and how these impact customer service.
As an active member of the National Speakers Association, Joan is always reading, listening, learning, and networking to stay abreast of what’s current to ensure that she's equipped to share and teach only best practice skill sets.
She has a Masters degree in Speech Pathology and Audiology from the University of Virginia.
Joan’s Philosophy
Being able to listen, identify, communicate, and incorporate the gifts and talents of others to achieve goals is the heartbeat of service. Each person’s role is vital. The patient/customer’s perceptions of service are based on the experience of service they receive. This sense of service is correlated to the following factors:
- The team members’ attitudes about themselves and work in general;
- The team members’ clarity of the purpose of their jobs;
- The team members’ alignment with the philosophy and mission of the company; and most important, the quality of the employer and team members’ relationships and their ability to effectively communicate with each other.
These qualities are learned behaviors sustained through management principles that ultimately create patients/customers who become “walking billboards” and a volunteer sales force!